Klaviyo Automation Design & Development
Automated email flows that meet your customer at every touchpoint to help convert shoppers and recover declining sales, delivering a world-class digital customer experience while building deeper relationships to maximize retention.
Clients Featured In
The New York Times
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Cosmopolitan
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HGTV
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Forbes
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The Zoe Report
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The New York Times • Cosmopolitan • HGTV • Forbes • The Zoe Report •
Our Approach + Methodology
Capture sales at every touchpoint while building trust.
Our goal is to understand each potential point of interaction a customer has with your business and develop a retention program shaped to the tune of your brand that scales with you.
Audit & Research
We assess your current acquisition and retention systems to understand how customers are entering, engaging, and falling off—and where the biggest relationship gaps exist.
Customer Journey Mapping
We map the customer journey end-to-end to identify key moments of trust, opportunity, and friction—then define how the relationship should evolve over time.
Strategic Planning
Using our relationship-first framework, we design a lifecycle strategy tailored to your brand —defining what should be said, when, and why, from acquisition to winback flows when they go cold.
Implement & Launch
We implement the strategy inside your email platform, test performance, and support your team post-launch with 30 days of support and check-in.
When our clients work with us, it’s satisfyingly worth it.
2.38x
In Campaign ROI
216.8%
Increase in Welcome Flow Revenue
+42%
Recovered Revenue
Cupid’s Journey Automation Development
Projects start at $2,450
What's Included:
A fully mapped and flushed email automation program via Klaviyo
Up to 25 emails across 3-4 core flows including Welcome, Post-Purchase, and Abandoned Cart with full design, copy, and implementation into Klaviyo
Pop-Up email capture form design
Klaviyo app and tech integration
Email program strategy development and tailored customer journey mapping
List management and audience segmentation
Email style guide via Figma + branded templates
Monthly campaign strategy and dashboard
Up to 3 revisions per flow
SMS flow (optional)
60% deposit due at project kickoff
“Kimberlee has been an absolute joy to work with. She is professional, creative, and extremely talented. Her email designs are beautiful, and her copy is spot on. She has asked the right questions to really understand our business and our needs for email marketing. Our sales have increased since she took over our email marketing, and It's been such a weight off my shoulders to have someone so competent at the wheel. I can't recommend her highly enough.”
—Lisa Wiley, Founder & President
ellembee gift
More Ways to Collaborate
Custom Template Buildout
Need a custom template created directly in Klaviyo, but don’t know how to navigate their drag-and-drop editor or HTML? We support brands and organizations with native builds and migration to the platform.
Customer Journey Audit
Not sure where your customers are landing after they find you? Feeling like there’s something broken and can’t understand why or how? Book a 1:1 team session with us to troubleshoot and fix the leak.
Team Trainings + Workshops
We offer group trainings for teams at organizations that help teams feel connected and the opportunity to learn how email marketing is the connective tissue for a impactful customer experience.
Oh, hey there…questions?
Learn more about how we work to transform your email and retention marketing to help you effectively scale and streamline your customer communication.
More questions or ready to get started? Complete our inquiry form to get on the hotline.
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Our automation development and customer journey mapping is perfect for brands who have been established for > 5 years, with revenue upwards of >$1M annually, who want to refine or establish their customer journey to support their growth and retention.
This service is also perfect for start-up brands who want to develop a fully mapped customer experience the moment they launch for clear funnel pathway to conversion.
Our sweet spot is for retailers (online and brick-and-mortar), hospitality brands including hotels, cafes, bakeries and restaurants, and wellness/health practitioners.
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The Cupid Journey Automation Development takes between 6 to 8 weeks to complete to fully map out your customer journey, build the emails, and implement into Klaviyo. Time is allotted for revisions and forces outside of our control for both parties.
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We only work with Klaviyo accounts and retailers based on Shopify. If you are not on Klaviyo, but would like to make the switch, we’d be happy to assist with that migration.
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We utilize a mix of Photoshop (for GIF and fun creations) and Figma to streamline collaboration and execution.
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We ask that you come prepared with full brand identity and guidelines, and include any and all hi-res product and lifestyle photography that we can use to immediately understand your brand and resonate with your audience.
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We no longer offer monthly email marketing management. However, we do offer 1:1 monthly consulting to work with your team for monthly email strategy and planning without execution (design and deployment into Klaviyo).