Guest Relationship Development
We build out the framework and systems that increase guest confidence and reduce friction at every stage—from booking to check-out—delivering value and increasing loyalty at scale.
Clients Featured In
The New York Times
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Cosmopolitan
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HGTV
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Forbes
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The Zoe Report
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The New York Times • Cosmopolitan • HGTV • Forbes • The Zoe Report •
Our Approach + Methodology
Capture sales at every touchpoint while building trust.
Our goal is to understand each potential point of interaction a customer has with your property to develop a bespoke retention program shaped to the tune of your brand and your customers.
Audit & Research
We assess your current acquisition and retention systems to understand how customers are entering, engaging, and falling off—and where the biggest relationship gaps exist.
Customer Journey Mapping
We map the customer journey end-to-end to identify key moments of trust, opportunity, and friction—then define how the relationship should evolve over time.
Strategic Planning
Using our relationship-first framework, we design a lifecycle strategy tailored to your brand —defining what should be said, when, and why, from acquisition to winback flows when they go cold.
Implement & Launch
We implement the strategy inside your email platform, test performance, and support your team post-launch with 30 days of support and check-in.
When our clients work with us, it’s satisfyingly worth it.
2.38x
In Campaign ROI
216.8%
Increase in Welcome Flow Revenue
+42%
Recovered Revenue
Get Started With Us
Create the guest experience they’ll always dream about and feel connected to well after the stay.
Guest Journey + CRM Audit
Starts at $995
2 Weeks
Build + Implementation
Starts at $3,250
8-12 Weeks
Consulting Retainer
Starts at $1,995/mo
4-month minimum engagement
Oh, hey there…questions?
Learn more about how we work to transform your email and retention marketing to help you effectively scale and streamline your customer communication.
More questions or ready to get started? Complete our inquiry form to get on the hotline.
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Our automation development and customer journey mapping is perfect for brands who have been established for > 5 years, with revenue upwards of >$1M annually, who want to refine or establish their customer journey to support their growth and retention.
This service is also perfect for start-up brands who want to develop a fully mapped customer experience the moment they launch for clear funnel pathway to conversion.
Our sweet spot is for retailers (online and brick-and-mortar), hospitality brands including hotels, cafes, bakeries and restaurants, and wellness/health practitioners.
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The Cupid Journey Automation Development takes between 6 to 8 weeks to complete to fully map out your customer journey, build the emails, and implement into Klaviyo. Time is allotted for revisions and forces outside of our control for both parties.
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We only work with Klaviyo accounts and retailers based on Shopify. If you are not on Klaviyo, but would like to make the switch, we’d be happy to assist with that migration.
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We utilize a mix of Photoshop (for GIF and fun creations) and Figma to streamline collaboration and execution.
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We ask that you come prepared with full brand identity and guidelines, and include any and all hi-res product and lifestyle photography that we can use to immediately understand your brand and resonate with your audience.
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We no longer offer monthly email marketing management. However, we do offer 1:1 monthly consulting to work with your team for monthly email strategy and planning without execution (design and deployment into Klaviyo).